Act on Specified Commercial Transactions

In accordance with the Act on Specified Commercial Transactions, we provide the following information.

Distributer	10mado, LLC
Person in charge of the operation	YAMAOKA Hiroyuki
Location	2-13-11 Shimo-ochiai, #203 Igari Bldg., Shinjuku-ku, Tokyo, JAPAN
Phone number	+81-50-5896-6473 Customer support is primarily provided via email, not by telephone. Please refrain from making sales calls.
Inquiry	Please contact us via email at support@openethnography.jp. We do not accept unsolicited commercial emails to this address. For identity verification purposes, we will only respond to inquiries via email.
Sales price	Please refer to our pricing plan page.
Necessary fees etc. other than Sales price	All prices include consumption tax. Internet connection fees and bank transfer fees are the responsibility of the customer.
Payment method	Credit card payment Bank transfer (coming soon)
Payment timing	【Credit card payment】 A free trial period is available until the end of the month following the initial registration. Paid plans start from the second month, and the fee for that month is charged on the 1st of the following month. Thereafter, payments are made on the 1st of each month. 【Bank transfer (coming soon)】 A free trial period is available until the end of the month following the initial registration. Paid plans start from the second month, and we will issue an invoice for that month's fee on the 1st of the following month. Thereafter, invoices are issued on the 1st of each month, and payment is due by the end of the following month after the invoice date.
Timing of delivery	Service is available immediately upon registration.
Cancellation terms	Cancellation is available at any time during your subscription period. You can cancel your subscription from the premium options page. Cancel before your next payment date to avoid future charges. No refunds are provided for partial subscription periods.
Return policy	Returns are not permitted due to the nature of the product/service.